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After opening this product I found some of the pieces were missing,so I contacted the seller and maker to get the parts.After 6 weeks I finally get the parts and was able to start using the machine,this was a christmas gift that I had given.After waiting for parts to arrive I found the machine did not work good at all.We tried it several times and we ended up with more coffee on the outside of the machine than in the cup.That was 2 years ago and the machine has been sitting on the shelf since.We took our 15 year old espresso make back off the shelf and have been using it since.
The titanium filter is a nice idea -- does away with paper filters, and it cleans easily. I particularly like the ability to set the time that the pot stays hot -- it's preset at 2 hours, but can be easily changed to any length, including always on. Bought as a Christmas gift for my wife. It was very easy to set up and use, although we're still playing with the settings.
We're looking for a different combination machine now, but it most probably won't be another DeLonghi product. No warning, no signs.However, when it worked it was good. We had Delonghi BCO264B combination for over a year. Last week, once of a sudden, the drip coffee part simply stopped working.
You have to ship the unit at your expense every time as well and at 20+ pounds its expensive to ship and my closest place was a 2 hour drive.it doesnt make quality espresso at all its more like coffee even with premium beans that are ground just before brewing.Their customer service is useless as well they dont know anything about their units or making espresso.spend a couple hundred more and purchase a higher quality one that will last. I went through a few of these within a month of owning it. I received it damaged got a replacement and that one lasted less than a month then another and another and finally one worked for almost a year and that one broke too.
(The heater coil went out and it would no longer make coffee). You've had this coffeemaker over one year. Here's my experience: When I ordered my coffeemaker from DeLonghi, it was "backordered" and took over a month to ship.
For a couple of months, the various people I talked to kept telling me they would "look into it", but they never called back. There is nothing we can do." I highly recommend you find a coffeemaker from a manufacturer that stands behind their product. Finally, when it actually WAS over a year since I had received the coffeemaker, when I called to check on the status of my warranty claim, they said, "Your warranty has expired.
Although their coffeemakers do an excellent job of making coffee, DeLonghi WILL USE ANY EXCUSE NOT TO HONOR THE WARRANTY IF ANYTHING GOES WRONG. I explained this numerous times. I have a Cuisinart now, and it is WONDERFUL.
A little over 10 months after I received it, the coffeemaker broke. Since it had been over a year since I ORDERED it, they said the one-year warranty was expired, despite the fact I had proof I had received it less than a year before (I still had the shipping confirmation).
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